Privacy Policy

Who we are and what this policy covers

Premier Graphics operates this website and its Online Design Studio. This policy explains how we handle information connected with website accounts, image libraries, design collections, inquiries, VIN tag drafts and orders, and related staff review and production work. It also covers customer information staff enter into these website tools. It does not describe every record we may hold for purchases or services arranged entirely outside the website.

Information we receive

Account information includes your email address, account identifier, sign-in method, verification status and account activity. Your customer profile includes your required name, address, phone number and preferred contact method (phone call, email or text message), and optional company name. For email and password accounts, our sign-in provider, Supabase, processes your credentials and the contact details supplied during email registration. We do not ask for your Google password.

New-account registration and applicable Google sign-in onboarding ask whether you have purchased from Premier Graphics before. We store your Yes or No answer separately from the information used to match your account to our customer records. For a Yes answer, we also keep the staff-verification notification, including the contact details and account links included when it was prepared, and its sending and delivery status.

For signed-in customers, the website records recent activity timestamps associated with the account and sign-in session. Authorized staff can see recent activity, last-sign-in information and session counts. These activity checks do not record a page-by-page browsing history or browser fingerprint. We also record staff actions, such as access changes, account-link decisions, quote-request reviews and VIN order processing, with the acting staff identity and time.

Artwork information includes uploaded files, file names and sizes, image previews, design instructions, generated artwork, editable layers and text, layout and product settings, saved collection names and revision history. Quote submissions can include quantities, finishing choices, notes, contact details, selected previews, editable design data and copies of the source artwork. Staff may create additional production PDFs and preparation reports. Artwork and instructions can contain names, faces or other personal information; provide only material you are authorized to share.

For ShopVOX account connections, we compare website contact details with existing customer and contact records. The website stores potential matches, approved company and contact identifiers, contact details, account status, payment-term eligibility, purchasing permissions, verification notes and records of approval, suspension and subsequent checks.

VIN tag features collect manufacturer and vehicle details, including VIN and model year, tag specifications, quantities, pricing and notes. For manufactured-equipment tags, we receive uploaded vehicle-title images or PDFs and any personal information visible in them. Assembled Trailer (Home Built) tags do not require a title. Saved drafts and orders may include private proof and production files, file-verification records, the exact certification and proof approval, the name and capacity you enter, your account and email, and approval times. Order handling also records staff review, payment references or terms-review notes, ShopVOX order references and processing history. Staff-created tags include the supplied customer name, optional company and notes, Sales Order reference and staff title-review acknowledgment where required. The website does not process card or bank payments.

Project inquiries can include your name, email, company, phone, selected service, message and artwork attachments. Studio feedback includes your message and email, plus your name if supplied; we use it to improve the studio and may follow up by email. General inquiries and feedback do not require an account. VIN manufacturer-template requests require sign-in and include the manufacturer, category, model/year, notes, supplied contact details and your account reference. We also receive information you choose to provide by email or telephone.

Our hosting, sign-in and email providers may process technical information, such as IP addresses, browser details, request times and error or delivery records, to operate and protect their services.

Google sign in

If you choose Google sign-in, Google provides your account identifier, email address and basic profile information, which may include your name and profile image. Supabase stores account and identity information for authentication. We use this information to create or connect your Premier account and give you access to your saved artwork and collections.

Google sign-in does not grant this website access to your Gmail messages, Google Drive files, contacts or calendar. You can remove the connection in your Google Account settings. Removing that connection does not itself delete your Premier account or saved artwork; contact us if you also want those removed.

How we use information

We use information to authenticate customers, maintain saved artwork and collections, interpret design instructions, create requested artwork and previews, send account emails, respond to inquiries and support requests, process VIN tag orders, prepare production files, troubleshoot problems and protect the service. Your library and saved collections are associated with your account and are not published as a public gallery.

Authorized Premier staff can access customer information according to their assigned permissions. This can include contact profiles, recent account activity, artwork libraries and previews, saved-work summaries, submitted artwork, account connections, VIN titles, drafts or order records, and production files. Staff use these records for support, quoting, verification, order handling and production preparation. Staff review and access records help us manage permissions, identify work needing attention and maintain accountability.

A Yes answer to the previous-purchase question sends our verification staff a notification containing your name, optional company, email, phone and links to your account and ShopVOX connection review. It helps staff verify the existing customer relationship. The answer does not itself create a ShopVOX customer, approve a connection or grant purchasing authority. We periodically check account matches and approved connections against current contact and company records and use those checks to maintain payment eligibility.

When you send Studio designs for a quote, your project is saved to your account. Selected previews, quantities, notes and contact details are emailed to our sales team through Resend, with a link to the private staff artwork record. That record preserves separate copies of the submitted design, including editable layers and source artwork where available. Authorized staff can also preserve selected library files for a project, download submitted copies, mark a request reviewed, and create and save separate production PDFs and preparation reports for vehicle magnets, banners and yard signs. Your contact preference is used for project and quote follow-up.

We use VIN information and titles to review access and the requested tag, retain the approved specification and certification, handle orders and payment-status checks, and prepare production files. Access requests and customer orders notify the responsible staff by email. Eligible customer orders can be sent to ShopVOX as Sales Orders after the required account checks; otherwise they remain available for staff handling. Staff-created tags are recorded as staff work, not as customer-submitted approvals.

Service providers and disclosures

Supabase provides account authentication, staff authorization and recent account-activity records, and runs server-side services used for account matching and order connections. Our OpenAI Sites and Cloudflare hosting serves the website and stores customer profiles, libraries, design collections, artwork submissions, production files, VIN records, notifications and related operational records.

Resend delivers account emails, inquiries and staff verification, access-request and order notifications. It processes sender and recipient addresses, message content, attachments when included, and delivery information. Our Google Workspace business mailboxes receive and retain this correspondence and replies. Studio quote emails include selected previews and a protected staff link; editable/source files and staff production PDFs remain in the private website record. VIN order emails include contact, tag and approval details and a protected staff link, rather than title or production-file attachments.

When you request automated artwork, a preview or a design edit, OpenAI processes your instructions and the relevant design context. Depending on the operation, this can include selected images or layers, editable design text and layout details, the current preview, a view of the whole design, product context and revision instructions. A full-design reference may also be analyzed to guide the styling of a selected layer. Uploading a file to your library alone does not request this processing. These requests do not separately include your Google profile or account email; personal information contained in the artwork, design text or instructions is included with that content. We also send public YouTube titles and descriptions to OpenAI to help prepare project summaries and categories.

ShopVOX supplies customer, contact, company and payment-term information for matching, staff review and periodic connection checks. For VIN Sales Orders, the integration sends the approved company/contact identifiers, tag fields including VIN, selected template and material, quantity and price, approval name and time, notes, payment status and a protected staff record link. Uploaded vehicle-title files are not sent to ShopVOX by this integration. The link requires authorized staff sign-in. Staff may separately use project references and downloaded artwork in the business workflow you request.

Providers process this information to supply their services. Their contracts, settings and applicable policies govern their processing and retention. We may also disclose information when legally required or when reasonably necessary to address fraud, security incidents or legal claims.

Cookies and outside services

Essential cookies maintain your sign-in session and support secure account access. Blocking them can prevent account features from working. The website may use local browser storage to remember interface preferences. The current website does not include advertising pixels or a separately installed visitor analytics service.

Google supplies public reviews, business details and reviewer images. Loading content from Google can disclose technical request information to Google. Following Google Maps, directions or social-media links opens outside services with their own privacy policies. Our website does not request your device location to show the business locations.

Our media and project pages display YouTube thumbnails and embedded videos using YouTube’s privacy-enhanced player. Loading these images or the embedded player connects your browser to Google/YouTube and can share your IP address, browser and page-request information before you press Play. Playback and interaction may involve additional cookies or browser storage and information handled under Google/YouTube’s policies. Privacy-enhanced mode does not prevent all data transmission to Google.

Storage and deletion

Saved accounts, profiles, library images and design collections remain associated with your account so you can return to them. You can edit your contact details in My account. Applied creations are saved to Account Images, and older generated project artwork may be imported into that library. We keep import records so deleting a library image does not cause it to be automatically imported again. Saved designs include editable layers and revision data and have no automatic expiry. Deleting a library image removes its library file and stored preview; separate copies in design collections remain.

Artwork submissions for quoting or staff handling preserve the contact details, notes, previews, source files and editable design data captured at submission. These copies, staff review records, production PDFs and preparation reports remain separate from the live profile, library and project. Editing or deleting a source item does not change or remove the submitted or derived copies. They currently have no automatic expiry or customer deletion button; requests require assisted review of the submission and its related files.

General inquiry, feedback and manufacturer-template-request content is sent to our business inbox rather than added to your customer artwork library. The website’s contact-delivery log keeps delivery identifiers and keyed hashes for duplicate prevention and abuse limits, but not the message text or attachments. Those log and limit records older than two days are removed when the next configured contact request is processed. This short retention period does not apply to separately saved Studio artwork submissions, registration-verification notifications, VIN notifications or mailbox copies.

Previous-purchase answers, verification-email snapshots and delivery status, ShopVOX match and connection records, purchasing permissions, and approval/audit history currently have no automatic expiry. Periodic checks may update current connection data while approval and action history remain. The latest signed-in activity timestamps are kept for up to 30 days before becoming eligible for cleanup; older timestamps are deleted on the next authenticated activity check, not at a guaranteed exact expiry time. Staff-access audit records and provider sign-in logs have separate retention and are not removed by that activity cleanup.

VIN drafts, title uploads, final proofs, production files, orders, certifications, staff reviews and notification records currently have no automatic expiry. Files from unfinished proof or upload steps can also remain stored. You can delete a pending VIN draft from My VIN tag orders; this removes the draft and its attached title, with failed file cleanup requiring follow-up. It does not remove separately generated proofs or submitted orders. Cancelling an order or a staff-created tag keeps its files and history.

Authorized staff can permanently delete a VIN order or staff-created tag through the management tools. That deletion covers the website entry, related proof and production files, titles for that proof, the completed source draft and its title, order-notification payload and related approval/activity records. It does not delete your account, access permissions, other orders, or copies already emailed, downloaded or sent to ShopVOX. Interrupted file cleanup must be completed before deletion is confirmed.

Contact sales@mysigndesign.com to request access, correction or deletion of account information, saved work, submissions or VIN records. There is no self-service account or design-collection deletion button. We may need to verify your identity and review records separately across the website, ShopVOX, business files and mailboxes. Email providers and our mailbox retain correspondence and attachments according to their settings and our business needs. Some records may be retained for legal obligations, security or an existing business transaction. Provider logs and backups have separate retention schedules; deleting a live record does not necessarily immediately erase every backup or previously delivered copy.

Security and your choices

We use encrypted website connections, authenticated sessions and account-based access checks. No online service can guarantee complete security. Keep your original artwork files and protect your sign-in credentials. Depending on where you live, you may have additional privacy rights under applicable law; contact us to make a request.

The website is intended for business and general customer use, not directed to children under 13. Contact us if you believe a child has submitted personal information. Our service providers may process information in the United States and other countries where they operate.

Updates and contact

We may update this policy as the website or our practices change and will show the updated effective date. Where required, we will provide additional notice or obtain consent. For privacy questions or requests, contact Premier Graphics at sales@mysigndesign.com or 616-301-9000.